:root{--client-primary:#0f172a;--client-secondary:#1e293b;--client-accent:#2563eb;--client-radius:12px;--client-font:"Outfit", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-sans:var(--client-font);--primary:var(--client-primary);--primary-light:var(--client-secondary);--accent:var(--client-accent);--accent-light:#3b82f6;--accent-glow:#2563eb26;--success:#10b981;--warning:#f59e0b;--danger:#ef4444;--bg-main:#f8fafc;--bg-card:#fff;--bg-glass:#ffffffb3;--border-color:#e2e8f0;--text-primary:#0f172a;--text-secondary:#475569;--text-muted:#94a3b8;--text-on-accent:#fff;--shadow-sm:0 1px 2px 0 #0000000d;--shadow-md:0 4px 6px -1px #0000001a, 0 2px 4px -1px #0000000f;--shadow-lg:0 10px 15px -3px #0000001a, 0 4px 6px -2px #0000000d;--shadow-glow:0 0 20px #2563eb33;--radius-sm:calc(var(--client-radius) - 6px);--radius-md:var(--client-radius);--radius-lg:calc(var(--client-radius) + 8px);--transition-smooth:all .3s cubic-bezier(.4, 0, .2, 1)}[data-theme=dark]{--primary:#f8fafc;--primary-light:#e2e8f0;--bg-main:#0b0f19;--bg-card:#111827;--bg-glass:#111827b3;--border-color:#1f2937;--text-primary:#f9fafb;--text-secondary:#d1d5db;--text-muted:#6b7280;--shadow-md:0 4px 6px -1px #00000080, 0 2px 4px -1px #0000004d;--shadow-lg:0 10px 15px -3px #0009, 0 4px 6px -2px #0006}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-sans);background-color:var(--bg-main);color:var(--text-primary);-webkit-font-smoothing:antialiased;transition:var(--transition-smooth);line-height:1.6}.app-container{flex-direction:column;min-height:100vh;display:flex}h1,h2,h3,h4,h5,h6{color:var(--text-primary);font-weight:700;line-height:1.25}a{color:var(--accent);transition:var(--transition-smooth);text-decoration:none}a:hover{color:var(--accent-light)}.glass-panel{background:var(--bg-glass);-webkit-backdrop-filter:blur(12px);border:1px solid var(--border-color);border-radius:var(--radius-md);box-shadow:var(--shadow-md)}.glass-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-md);box-shadow:var(--shadow-md);transition:var(--transition-smooth)}.glass-card:hover{box-shadow:var(--shadow-lg), var(--shadow-glow);border-color:var(--accent-light);transform:translateY(-4px)}.btn{font-family:var(--font-sans);border-radius:var(--radius-sm);cursor:pointer;transition:var(--transition-smooth);border:none;justify-content:center;align-items:center;gap:8px;padding:10px 20px;font-size:.95rem;font-weight:600;display:inline-flex}.btn-primary{background:linear-gradient(135deg, var(--accent), var(--accent-light));color:var(--text-on-accent);box-shadow:0 4px 14px #2563eb66}.btn-primary:hover{filter:brightness(1.1);transform:translateY(-2px);box-shadow:0 6px 20px #2563eb99}.btn-secondary{background:var(--bg-main);color:var(--text-primary);border:1px solid var(--border-color)}.btn-secondary:hover{background:var(--border-color)}.navbar{z-index:100;background:var(--bg-glass);-webkit-backdrop-filter:blur(16px);border-bottom:1px solid var(--border-color);transition:var(--transition-smooth);justify-content:space-between;align-items:center;padding:16px 40px;display:flex;position:sticky;top:0}.navbar-logo{align-items:center;display:flex}.logo-img{object-fit:contain;height:40px}.logo-text{color:var(--accent);margin-left:10px;font-size:1.4rem;font-weight:800}.menu-toggle{cursor:pointer;color:var(--text-primary);background:0 0;border:none;padding:8px;display:none}.nav-links{align-items:center;gap:16px;list-style:none;display:flex}.nav-links a{color:var(--text-secondary);border-radius:var(--radius-sm);white-space:nowrap;padding:6px 12px;font-weight:500}.nav-links a:hover,.nav-links a.active{color:var(--accent);background:var(--accent-glow)}.nav-separator{border-left:1px solid var(--border-color);height:24px;margin:0 8px;list-style:none}.user-profile{align-items:center;gap:8px;display:flex}.user-name{color:var(--text-secondary);white-space:nowrap;font-size:.85rem;font-weight:600}.logout-btn{border-radius:50%;padding:6px}@media (width<=950px){.navbar{padding:12px 20px}.menu-toggle{display:block}.nav-container{width:100%;max-height:0;transition:max-height .3s ease-out;overflow:hidden}.nav-container.open{border-top:1px solid var(--border-color);max-height:500px;margin-top:15px;padding-bottom:10px}.nav-links{flex-direction:column;align-items:stretch;gap:12px;padding-top:15px}.nav-links a{padding:10px 15px;display:block}.nav-separator{display:none!important}.user-profile{border:1px solid var(--border-color);border-radius:var(--radius-sm);flex-direction:row;justify-content:space-between;padding:10px 15px}}.form-group{text-align:left;margin-bottom:20px}.form-label{color:var(--text-secondary);margin-bottom:8px;font-size:.9rem;font-weight:600;display:block}.form-input{border-radius:var(--radius-sm);border:1px solid var(--border-color);background-color:var(--bg-main);width:100%;color:var(--text-primary);font-family:var(--font-sans);transition:var(--transition-smooth);outline:none;padding:12px 16px;font-size:.95rem}.form-input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-glow);background-color:var(--bg-card)}.badge{text-transform:uppercase;letter-spacing:.05em;border-radius:9999px;align-items:center;padding:4px 10px;font-size:.75rem;font-weight:600;display:inline-flex}.badge-open{color:var(--success);background:#10b98114;border:1px solid #10b9814d;animation:2s infinite alternate pulse-green;box-shadow:0 0 10px #10b98126}.badge-progress{color:var(--warning);background:#f59e0b14;border:1px solid #f59e0b4d;animation:2s infinite alternate pulse-yellow;box-shadow:0 0 10px #f59e0b26}.badge-resolved{color:var(--text-secondary);background:#94a3b814;border:1px solid #94a3b84d}@keyframes pulse-green{0%{box-shadow:0 0 4px #10b9811a}to{box-shadow:0 0 12px #10b98159}}@keyframes pulse-yellow{0%{box-shadow:0 0 4px #f59e0b1a}to{box-shadow:0 0 12px #f59e0b59}}.badge-low{color:var(--text-secondary);background:#94a3b826}.badge-medium{color:var(--warning);background:#f59e0b26}.badge-high{color:var(--danger);background:#ef444426}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.animate-fade-in{animation:.4s ease-out forwards fadeIn}.chat-sidebar{background:#0c1222;border-left:none;flex-direction:column;flex-shrink:0;width:420px;height:calc(100vh - 80px);display:flex;position:sticky;top:80px;overflow:hidden;box-shadow:-8px 0 40px #00000040}.chat-header{background:linear-gradient(135deg,#0d1b3e 0%,#162044 50%,#1a1040 100%);border-bottom:1px solid #6366f126;flex-shrink:0;justify-content:space-between;align-items:center;padding:18px 22px;display:flex;position:relative;overflow:hidden}.chat-header:after{content:"";pointer-events:none;background:radial-gradient(circle,#6366f114 0%,#0000 70%);width:180px;height:180px;position:absolute;top:-50%;right:-20%}.chat-header-left{z-index:1;align-items:center;gap:14px;display:flex;position:relative}.chat-header-avatar{color:#fff;letter-spacing:.5px;background:linear-gradient(135deg,#6366f1 0%,#8b5cf6 100%);border-radius:14px;flex-shrink:0;justify-content:center;align-items:center;width:42px;height:42px;font-size:.85rem;font-weight:800;display:flex;box-shadow:0 4px 15px #6366f166}.chat-header-info h3{color:#fff;letter-spacing:-.2px;align-items:center;gap:10px;margin:0;font-size:1rem;font-weight:700;display:flex}.chat-header-info span{color:#a5b4d2cc;margin-top:2px;font-size:.75rem;display:block}.chat-online-dot{background:#22c55e;border-radius:50%;width:9px;height:9px;animation:2s ease-in-out infinite chatPulse;display:inline-block;box-shadow:0 0 8px #22c55e99,0 0 20px #22c55e33}@keyframes chatPulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.7;transform:scale(1.15)}}.chat-msg-count{color:#fff;text-align:center;background:linear-gradient(135deg,#ef4444,#dc2626);border-radius:10px;min-width:18px;padding:2px 7px;font-size:.6rem;font-weight:800;line-height:1.4;box-shadow:0 2px 8px #ef444466}.chat-header-actions{z-index:1;align-items:center;gap:8px;display:flex;position:relative}.chat-header-btn{color:#c8d2e6cc;cursor:pointer;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#ffffff0d;border:1px solid #ffffff14;border-radius:10px;justify-content:center;align-items:center;gap:5px;padding:7px 10px;font-size:.72rem;font-weight:600;transition:all .2s;display:inline-flex}.chat-header-btn:hover{color:#fff;background:#ffffff1f;border-color:#ffffff26;transform:translateY(-1px)}.chat-body{background:radial-gradient(at 20% 0,#6366f10a 0%,#0000 50%),radial-gradient(at 80% 100%,#8b5cf608 0%,#0000 50%),linear-gradient(#0a0f1e 0%,#0d1325 100%);flex-direction:column;flex-grow:1;gap:6px;padding:24px 18px;display:flex;overflow-y:auto}.chat-body::-webkit-scrollbar{width:4px}.chat-body::-webkit-scrollbar-track{background:0 0}.chat-body::-webkit-scrollbar-thumb{background:#6366f133;border-radius:10px}.chat-body::-webkit-scrollbar-thumb:hover{background:#6366f166}.chat-date-divider{-webkit-user-select:none;user-select:none;align-items:center;gap:16px;margin:20px 0 16px;display:flex}.chat-date-divider:before,.chat-date-divider:after{content:"";background:linear-gradient(90deg,#0000,#6366f126,#0000);flex:1;height:1px}.chat-date-divider span{color:#94a3b899;text-transform:uppercase;letter-spacing:1.5px;white-space:nowrap;background:#0f172acc;border:1px solid #6366f11a;border-radius:20px;padding:4px 14px;font-size:.65rem;font-weight:700}.chat-msg-row{align-items:flex-end;gap:10px;margin-bottom:6px;animation:.3s cubic-bezier(.34,1.56,.64,1) forwards chatBubbleIn;display:flex}.chat-msg-row.mine{flex-direction:row-reverse}@keyframes chatBubbleIn{0%{opacity:0;transform:translateY(12px)scale(.95)}to{opacity:1;transform:translateY(0)scale(1)}}.chat-avatar{color:#fff;letter-spacing:.3px;border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;margin-bottom:20px;font-size:.65rem;font-weight:800;display:flex;box-shadow:0 2px 8px #00000040}.chat-avatar.agent{background:linear-gradient(135deg,#6366f1,#818cf8)}.chat-avatar.customer{background:linear-gradient(135deg,#0ea5e9,#38bdf8)}.chat-avatar.admin{background:linear-gradient(135deg,#8b1e1e,#ef4444)}.chat-bubble{word-break:break-word;border-radius:18px;max-width:80%;padding:12px 16px;line-height:1.55;position:relative}.chat-bubble.mine{color:#fff;background:linear-gradient(135deg,#4f46e5 0%,#6366f1 50%,#7c3aed 100%);border-bottom-right-radius:6px;box-shadow:0 4px 15px #6366f14d,0 1px 3px #0000001a}.chat-bubble.theirs{color:#e2e8f0;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);background:#1e293bcc;border:1px solid #4755694d;border-bottom-left-radius:6px;box-shadow:0 2px 8px #00000026,inset 0 1px #ffffff08}.chat-bubble-sender{letter-spacing:.2px;margin-bottom:5px;font-size:.72rem;font-weight:700;display:block}.chat-bubble.mine .chat-bubble-sender{color:#ffffffa6}.chat-bubble.theirs .chat-bubble-sender{color:#818cf8}.chat-bubble-text{white-space:pre-wrap;margin:0;font-size:.88rem;line-height:1.55}.chat-bubble.mine .chat-bubble-text{color:#fffffff2}.chat-bubble.theirs .chat-bubble-text{color:#cbd5e1}.chat-bubble-time{text-align:right;letter-spacing:.3px;margin-top:6px;font-size:.6rem;display:block}.chat-bubble.mine .chat-bubble-time{color:#fff6}.chat-bubble.theirs .chat-bubble-time{color:#94a3b880}.chat-bubble-attachment{border-radius:10px;align-items:center;gap:8px;margin-top:10px;padding:8px 12px;font-size:.78rem;font-weight:600;display:flex}.chat-bubble.mine .chat-bubble-attachment{color:#fff;background:#ffffff1a}.chat-bubble.mine .chat-bubble-attachment a{color:#fff;text-underline-offset:3px;-webkit-text-decoration:underline #fff6;text-decoration:underline #fff6}.chat-bubble.theirs .chat-bubble-attachment{background:#6366f114}.chat-bubble.theirs .chat-bubble-attachment a{color:#818cf8;text-underline-offset:3px;-webkit-text-decoration:underline #818cf84d;text-decoration:underline #818cf84d}.chat-bubble-image{cursor:pointer;border:1px solid #ffffff14;border-radius:12px;max-width:240px;margin-top:10px;transition:all .25s;overflow:hidden;box-shadow:0 4px 12px #0003}.chat-bubble-image:hover{transform:scale(1.03);box-shadow:0 6px 20px #0000004d}.chat-bubble-image img{width:100%;display:block}.chat-empty-state{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:16px;margin:auto 0;padding:50px 30px;animation:.6s ease-out fadeIn;display:flex}.chat-empty-icon{color:#818cf8;background:linear-gradient(135deg,#6366f11f,#8b5cf61f);border-radius:20px;justify-content:center;align-items:center;width:64px;height:64px;animation:4s ease-in-out infinite emptyFloat;display:flex;box-shadow:0 8px 25px #6366f11a}@keyframes emptyFloat{0%,to{transform:translateY(0)rotate(0)}25%{transform:translateY(-8px)rotate(-2deg)}75%{transform:translateY(-4px)rotate(2deg)}}.chat-empty-state h4{color:#e2e8f0;margin:0;font-size:1.1rem;font-weight:700}.chat-empty-state p{color:#94a3b8b3;max-width:260px;margin:0;font-size:.85rem;line-height:1.6}.chat-composer{background:linear-gradient(#0d1325 0%,#0a0f1e 100%);border-top:1px solid #6366f11a;flex-shrink:0;padding:16px 18px}.chat-composer-form{align-items:flex-end;gap:10px;display:flex}.chat-composer-input-wrap{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#1e293b99;border:1.5px solid #4755694d;border-radius:24px;flex:1;align-items:center;padding:5px 8px 5px 18px;transition:all .25s;display:flex}.chat-composer-input-wrap:focus-within{background:#1e293bcc;border-color:#6366f180;box-shadow:0 0 0 3px #6366f114,0 4px 12px #00000026}.chat-composer-input{color:#e2e8f0;font-size:.88rem;font-family:var(--font-sans);background:0 0;border:none;outline:none;flex:1;padding:10px 6px}.chat-composer-input::placeholder{color:#94a3b866}.chat-composer-attach-btn{color:#94a3b880;cursor:pointer;background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;padding:8px;transition:all .2s;display:inline-flex}.chat-composer-attach-btn:hover{color:#818cf8;background:#6366f11a}.chat-send-btn{color:#94a3b866;cursor:not-allowed;background:#4755694d;border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:42px;height:42px;transition:all .3s cubic-bezier(.34,1.56,.64,1);display:inline-flex}.chat-send-btn.active{color:#fff;cursor:pointer;background:linear-gradient(135deg,#4f46e5,#6366f1);box-shadow:0 4px 15px #6366f166}.chat-send-btn.active:hover{transform:scale(1.1);box-shadow:0 6px 20px #6366f180}.chat-send-btn.active:active{transform:scale(.88)}.chat-file-chip{color:#818cf8;background:#6366f11a;border:1px solid #6366f133;border-radius:18px;align-items:center;gap:8px;margin-top:10px;padding:6px 12px;font-size:.75rem;font-weight:600;animation:.2s ease-out chatBubbleIn;display:inline-flex}.chat-file-chip button{color:#ef4444;cursor:pointer;background:0 0;border:none;align-items:center;padding:0;font-size:.8rem;line-height:1;transition:all .15s;display:inline-flex}.chat-file-chip button:hover{color:#f87171;transform:scale(1.3)}.chat-restriction{text-align:center;padding:18px}.chat-restriction p{color:#ef444499;margin:0;font-size:.82rem;font-weight:600}.chat-scroll-badge{color:#fff;cursor:pointer;z-index:10;background:linear-gradient(135deg,#4f46e5,#6366f1);border-radius:20px;align-items:center;gap:5px;padding:6px 16px;font-size:.72rem;font-weight:700;animation:.25s ease-out chatBubbleIn;display:flex;position:absolute;bottom:85px;left:50%;transform:translate(-50%);box-shadow:0 4px 15px #6366f173}.chat-scroll-badge:hover{transform:translate(-50%)scale(1.06)}.dashboard-container{text-align:left;box-sizing:border-box;max-width:1200px;margin:0 auto;padding:40px}.ticket-list-card{justify-content:space-between;align-items:center;gap:20px;display:flex}.ticket-detail-container{background:var(--bg-main);box-sizing:border-box;min-height:calc(100vh - 80px);display:flex}.ticket-detail-main{text-align:left;box-sizing:border-box;flex:1;width:100%;max-width:1000px;margin:0 auto;padding:40px}@media (width<=950px){.ticket-detail-container{flex-direction:column}.chat-sidebar{border-top:1px solid var(--border-color);box-shadow:0 -8px 40px #00000040;width:100%!important;height:500px!important;position:static!important}}@media (width<=768px){.dashboard-container,.ticket-detail-main{padding:20px 15px}.ticket-list-card{flex-direction:column;align-items:flex-start;gap:15px}}